Very often, you want to keep in touch with customers, either to remind them about upcoming work or to keep customers informed about the services you provide. Businesses find it convenient to keep in touch with their customers from the same place where the customer information is stored (in their CRM). This allows for a convenient and easy review of the customer details and all the communication that took place.
We offer integration with Wati, a WhatsApp client. You can review all the WhatsApp messages from the customer file and send messages right from here.
One of the features we offer is sending multiple WhatsApp messages in bulk to a group of customers. This kind of centralisation allows for customisable messages, meaning you can use customer information in the message. And each message the customer receives will be unique. For example, by adding the customer name to the start of the message keeps it personal.
WhatsApp generally does not allow marking messages as unread once they are viewed. This makes it very easy to miss the message. We allow marking messages as unread in the CRM that we develop – to help you stay on top of your inbox.
At Bublebee IT Solutions we provide custom software for managing your customers in a bespoke CRM.
Get in touch today to discuss how we can help you grow your business!
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